The End of the Rent-Seeking Era: What the ServiceTitan-Podium Breakup Teaches Us About the Limits of the System of Record
Executive Overview When ServiceTitan abruptly terminated its nine-year API integration with Podium, cutting off roughly 1,000 shared contractor accounts, mainstream tech coverage predictably framed it as a high-stakes industry breakup. But looking at the headline drama misses the foundational economic reality of modern enterprise software. This incident serves as the ultimate case study in the…
