Rebuilding the Enterprise for the Age of Agents: Inside Klaviyo’s AI Transformation
Executive Overview For decades, the standard playbook for scaling a software-as-a-service (SaaS) company has relied on a predictable formula: hire more talent, expand feature sets through traditional product management, refine the human-facing user interface (UI), and guide customers through complex, multi-step onboarding processes. However, at the recent SaaStr AI conference, Andrew Bialecki, co-founder and co-CEO…