Veteran Customer Support Pioneer Omilia Secures $67M Series B to Prove Pragmatic AI Outlasts GenAI Hype
Executive Overview The global customer support technology sector is currently experiencing a historic gold rush. Propelled by the rapid evolution of generative artificial intelligence (GenAI), a fresh wave of high-flying startups—including prominent market entrants like Sierra, Decagon, and Parloa—has flooded the ecosystem. These companies promise to revolutionize corporate infrastructure by infusing advanced AI into automated…
