FREQUENTLY ASKED QUESTIONS
Do you offer any discount coupons?
Yes, sign up for Updates about the ProVideoVault Store and you will receive a 25% discount coupon you can use on Checkout. Please note this excludes our own Product Bundles or any other product where the checkout process is completed on another site (i.e. third party products). Look for an Add to Cart button and you’ll be good to go!
Do you have any Tutorials?
Yes! We have a variety of tutorials – some general and some specifically for Explaindio, PowerPoint, and Keynote. You can see the tutorials HERE. NB: Clicking the link will open up a new tab and you will be taken to ChrissyWithers.com, the creator of the tutorials.
What Licence do I get with my purchase?
Most of the items in the Store come with both Personal Use and Developer License, which means you can use the item in your own and client projects. This does not mean the item(s) can be sold or used to create new products for sale or incorporated into a product for sale, other than to an individual client. Any special restrictions are noted on individual items.If you wish to use any of our Products in any other way, please contact us with the planned use and we will consider how we can help.
Why is everything watermarked?
We watermark our demo videos and images to protect the integrity of our products. Rest assured what you receive is completely unbranded and watermark free and will be of a higher resolution than used for the demos.
How do I use my Bonus Coupon?
Add your choice of products to your cart and apply the Coupon you have been given.If the products total less than, or equal to the value of the Coupon, you will be automatically directed to a Manual Checkout page to complete your details. Our system requires all fields to be completed, but you may put “na” in any field except your First Name, Last Name and Email Address. After you click to complete the Order, the product download links will be made available to you.If you have added products to the Cart to a greater value than the Coupon, you will be directed to Paypal to pay the difference between the Coupon and the Order value.
Where Do I Log In To The Actual Membership Site?
If you’ve previously purchased a Bundle or Package of products via Warrior or JVZoo, or received one as a Bonus, you can login to the Membership site at ProVideoVault Members to access those items. If you have any trouble logging in, please drop a ticket to our Support Desk